Frequently Asked Questions
Q:
What is dry cleaning? How do you clean my clothes without getting them wet?
A:
Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference - instead of using water or anything water based, a liquid is used that does not contain any water.
Three things cause shrinkage in garments, heat, mechanical action, and moisture. By removing moisture from the cleaning process and replacing it with a liquid that contains no water, garments like your wool pants can now be safely cleaned without shrinkage. Materials like wool and silk generally have to be dry cleaned. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything
Q:
Why dry clean something instead of washing it at home?
A:
While there are many reasons to send your garments to a professional dry cleaners, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than with water.
Q:
How soon can I have my garments back?
A:
If you bring your garments in by 9 am they can be ready by 5 pm if you need them, just let us know. If you bring them in after 9 am, your garments will be ready the next day at 5 pm.
Q:
I brought my blouse to another dry cleaner and they couldn't get the spot out, is there anything you can do?
A:
The simple answer is maybe. A lot factors go into whether a stain will come out or not. Some stains are permanent, some stains can be 'set' by improper stain removal, and some stains cannot removed due to the stability of the other dyes (the dyes that are supposed to be there) in the garment. That being said, we employ the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience along, and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal (if the stain can come out).
Q:
I like to wear my shirts un-tucked, do you leave a tail band impression on the front of the shirt?
A:
Never. We use the most advanced shirt equipment available which uses vacuum, not a clamp to hold your shirt in place. The result is a perfectly pressed shirt with no impressions from where the press held the shirt in place.
Q:
I hate broken buttons on my laundered shirts, what can you do for me?
A:
If we give your shirt back with a broken or missing button, we will clean 1 shirt free (in addition to the shirt we missed the button on).
Q:
What do you do to ensure my white suit won't get dingy our turn grey?
A:
In addition to using the proper amount of soap and separating darks from lights, we keep your whites whiter using two methods. First, we distill our cleaning solvent after every load to make sure your clothes get clean, fresh solvent every time. The second thing we do to ensure your white garments stay white is by using two separate tanks on our machine one for dark garments and one for light garments.